Manager/Senior Manager-Digital Product Management

$90,000 - $165,000/Yr

American Express - Phoenix, AZ

Full-time - Manager

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Manager/Senior Manager of Digital Product Management at American Express is responsible for leading the development and implementation of innovative digital risk products that enhance customer experience and mitigate fraud risk. This role involves collaborating with cross-functional teams to create a product vision, conduct market research, and manage the end-to-end product lifecycle, ensuring alignment with business needs and customer expectations.

Responsibilities

• Create Digital Product vision and drive end-to-end Digital Product development including market research, competitive analysis, roadmap planning, prioritization, rationalization/globalization, feature & user story development, Digital Product design and launch.
• Manage the implementation of risk Digital Products, driving global, reusable & configurable design, prioritization, rule authoring, testing, integration, and Digital Product launch using low-code tools.
• Collaborate with multiple risk strategy partners, technology teams, and other Digital Product teams to build & iterate on Digital Products that directly impact millions of customers and prospects.

Requirements

• Ability to drive project deliverables to achieve business results.
• Ability to build positive relationships, operate effectively within large cross-functional teams, and influence business partners to drive ground-breaking change.
• Strong communication & interpersonal skills.
• Ability to learn quickly and work independently with sophisticated, unstructured initiatives.
• Customer-centered design approach and experience developing software Digital Products or services in partnership with different business partners globally.
• Experience in prototyping, iterative development, Scaled Agile Framework, and handling a backlog of initiatives optimally.
• Knowledge of SQL, SAS, Java, Hive, Yellow Brick, or Python is a plus.
• Knowledge of MS Office - PowerPoint, Excel.
• Bachelor's degree in mathematics, statistics, engineering, computer science, econometrics, or equivalent field of study.
• Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another equivalent field of study preferred.
• 3-5 years' experience in an agile Digital Product Development/Owner role. 5+ years of experience in Digital Product Development /Owner required for Senior Manager role.

Nice-to-haves

• Experience with low-code tools and Pro-Code programming skills.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities