Manager - Service Experience - Manhasset Center Rack

Nordstrom • Manhasset, NY

392d • $55,500 - $89,000

About The Position

As a Service Experience Manager at Nordstrom, you will play a crucial role in driving store volume and enhancing the customer shopping experience. This position involves mentoring your team, supporting service initiatives, and creating a business plan to meet sales goals. Your leadership will be key in developing your team's skills and ensuring their success translates into business results.

Requirements

• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/ regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers' shopping experience as well as increase sales
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed