Manager - Service Experience - Millenia Crossing Rack

Nordstrom • Orlando, FL

403d

About The Position

As a Service Experience Manager at Nordstrom, you will play a crucial role in driving store volume and enhancing the customer shopping experience. This position involves mentoring your team, supporting their development, and implementing service experience initiatives such as the Nordstrom Rewards program. You will be responsible for creating a business plan that aligns with service and sales goals while fostering a collaborative team environment.

Requirements

• 1+ years of successful retail management experience.
• Ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders.
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service.
• Dynamic leadership skills and a proven ability to motivate and develop future leaders.
• Proven track record of using key metrics to identify opportunities and drive business.
• Effective communication skills.
• Ability to work a flexible schedule based on business needs, including evenings and weekends.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
• Recruit, hire, train, develop and motivate your team.
• Support your team as they educate and assist employees on tools, processes and systems that enhance customer shopping experience and increase sales.
• Create a solid business plan that enables your team to work together to meet service and sales goals.
• Support the success of your department by driving continuous improvements.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed