Manager- Service Experience- Triangle Town Place Rack

About the position

As a Service Experience Manager, you'll wear many hats - you'll be a mentor, your team's biggest fan, as well as a driver of business. A day in the life includes driving store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards. You will recruit, hire, train, develop and motivate your team - their success is your success. You will support your team as they educate and assist employees on tools, processes and systems that will enhance our customers' shopping experience as well as increase sales. Additionally, you will create a solid business plan that enables your team to work together to meet service and sales goals and support the success of your department by driving continuous improvements.

Responsibilities

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
• Recruit, hire, train, develop and motivate your team
• Support your team as they educate and assist employees on tools, processes and systems
• Create a solid business plan that enables your team to work together to meet service and sales goals
• Support the success of your department by driving continuous improvements

Requirements

• 1+ years of successful retail management experience
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service
• Dynamic leadership skills and a proven ability to motivate and develop future leaders
• A proven track record of using key metrics to identify opportunities and drive business
• Effective communication skills
• The ability to work a flexible schedule based on business needs, including evenings and weekends

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources