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Manager, ServiceNow Engineering
Slalom Consulting - Atlanta, GA
posted 2 months ago
About the position
As the Manager of ServiceNow Engineering at Slalom, you will lead the transformation of the ServiceNow implementation, focusing on product functionality, governance, and engineering teams. This role emphasizes driving a culture of continuous improvement and innovation while enhancing the customer experience for employees. You will manage day-to-day operations, mentor a high-performing team, and collaborate with cross-functional teams to implement effective ServiceNow solutions.
Responsibilities
- Manage day-to-day operations of the ServiceNow application and implementation teams to deliver projects on time, on budget, and with high-quality deliverables.
- Build and mentor a high-performing team by fostering a growth mindset, encouraging technical innovation, and providing professional development opportunities.
- Collaborate with cross-functional teams, including HR, Service Desk, and business units, to identify and implement ServiceNow solutions that automate and streamline business processes.
- Drive continual product improvements and work with stakeholders to develop and prioritize a roadmap for ServiceNow enhancements and new features based on ongoing user requests, competitive capabilities, and product performance.
- Develop and monitor KPIs related to ServiceNow delivery, customer satisfaction, and adoption.
- Utilize your ServiceNow expertise and experience to architect and design API integrations between ServiceNow and other enterprise systems (e.g., Workday, Salesforce, etc.), ensuring seamless data flow and interoperability.
Requirements
- Strong understanding of ITSM processes and ServiceNow modules (ITSM, ITOM, HRSD, CMDB, etc.).
- Knowledge of ServiceNow architecture patterns and integration strategies with enterprise systems like Workday, Salesforce, etc.
- Proficiency in managing and optimizing the ServiceNow platform. Hands-on experience in module configuration, customization, and integrations within these platforms.
- 8+ years directly managing product and engineering teams at an enterprise level.
- Experience working with Agile and DevOps practices such as test-driven development, incremental releases, continuous integration, and deployment pipeline automation.
- Advanced ServiceNow certifications.
Benefits
- Meaningful time off and paid holidays
- Parental leave
- 401(k) with a match
- Highly subsidized health, dental, and vision coverage
- Adoption and fertility assistance
- Short/long-term disability
- Yearly $350 reimbursement account for well-being-related expenses
- Discounted home, auto, and pet insurance
