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Manager Service Now
$113,000 - $172,000/Yr
Robert Half - San Ramon, CA
posted about 2 months ago
Full-time - Manager
San Ramon, CA
Administrative and Support Services
About the position
The Manager, ServiceNow Engineering will lead a team within the Cloud Center of Excellence department, focusing on the execution of enterprise solutions using ServiceNow. This role involves strategic planning, project prioritization, and collaboration with IT leaders and business partners to enhance the use of ServiceNow across the enterprise, ensuring it becomes a core technology platform.
Responsibilities
- Provide vision to business and IT leaders to identify strategic directions requiring systems solutions.
- Define business application requirements and deliver system and process solutions for those requirements.
- Ensure stability, quality, maintenance, and enhancements of Enterprise Applications including ServiceNow, Jira, Alfresco, and Planview.
- Partner with the Cloud Center of Excellence to test and learn emerging technology.
- Create, prioritize, plan, and execute ServiceNow enhancement/project requests.
- Manage multiple complex projects and initiatives to deliver high-quality systems on-schedule and on-budget.
- Lead integration and synergy between architecture/technology planning and development initiatives.
- Cultivate good system management disciplines including documented roles and responsibilities and detailed planning for system deployment.
- Ensure compliance and control activities support technology and enterprise business objectives.
- Provide strategic and technical leadership about the implementation of core ServiceNow systems.
Requirements
- Bachelor's degree in IT-related field or equivalent years of experience.
- At least 5+ years of experience in a medium to large-scale enterprise IT capacity.
- At least 5+ years leading a successful ServiceNow engineering team.
- Technical application leadership required.
- Demonstrated ability to lead, coach, and mentor others.
- Excellent oral and written communication skills.
- Ability to present to all levels of management.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Discretionary annual bonus
