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Manager Service Now
$113,000 - $172,000/Yr
Robert Half - San Ramon, CA
posted about 2 months ago
Full-time - Manager
San Ramon, CA
Administrative and Support Services
About the position
The Manager, ServiceNow Engineering will lead a team of ServiceNow engineers within the Cloud Center of Excellence department, focusing on delivering enterprise solutions and enhancing the use of ServiceNow across the organization. This role involves strategic planning, project execution, and collaboration with IT leaders and business partners to ensure high-quality service delivery and alignment with business objectives.
Responsibilities
- Provide vision to business and IT leaders to identify strategic directions requiring systems solutions.
- Define business application requirements and deliver system and process solutions.
- Ensure stability, quality, maintenance, and enhancements of Enterprise Applications including ServiceNow, Jira, Alfresco, and Planview.
- Stay abreast of technology industry trends and best practices.
- Partner with the Cloud Center of Excellence to test and learn emerging technology.
- Create, prioritize, plan, and execute ServiceNow enhancement/project requests.
- Manage multiple complex projects and initiatives, ensuring on-schedule and on-budget delivery.
- Lead integration and synergy between architecture/technology planning and development initiatives.
- Cultivate good system management disciplines with clearly defined roles and responsibilities.
- Ensure compliance and control activities support technology and enterprise business objectives.
Requirements
- Bachelor's degree in IT-related field or equivalent years of experience.
- At least 5+ years of experience in a medium to large-scale enterprise IT capacity.
- At least 5+ years leading a successful ServiceNow engineering team.
- Technical application leadership required.
- Demonstrated ability to lead, coach, and mentor others.
- Excellent oral and written communication skills.
- Ability to present to all levels of management.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Discretionary annual bonus
