Manager, Shore Excursion Operations

Carnival Cruise Lines - Skagway, AK

Full-time - Manager

Skagway, AK

Scenic and Sightseeing Transportation

About the position

The Shore Excursions Operations Manager at Carnival Cruise Line in Skagway, AK, plays a crucial role in managing the daily operations of shore excursions, including inventory allocation and vendor relationships. This position requires a strong understanding of transportation services, particularly in relation to CDL drivers and scheduling regulations, to ensure efficient and revenue-focused operations.

Responsibilities

• Manages dynamic and changing daily ship, dock, and tour operations for Skagway.
• Manages the annual complex allocation process.
• Collaborates with the cruise lines and vendors to create efficient and revenue-focused departures.
• Manages the daily tour excursion settlement.
• Collaborates & regularly communicates with other managers within the division.
• Develops, facilitates, and manages the department training curriculum.
• Assists with department budget preparation, management, and presentation.
• Actively participates in recruitment, interviewing & hiring for all seasonal positions along with any directly assigned personnel.
• Responsible for the employment, supervision, performance management, salary administration, coaching, and training of directly assigned personnel.

Requirements

• Bachelor's degree or equivalent professional knowledge in transportation services operations.
• Four years of progressively responsible positions in transportation services and operations.
• Current or ability to obtain a valid Alaska driver's license with a clean driving record.
• Ability to create annual shore excursion allocations for all HAP tours and understand the revenue & logistical implications.
• Must pass a pre-employment background check.
• Dedicated commitment to a diverse, equitable and inclusive work environment.
• Must be eligible to work in the United States.

Nice-to-haves

• Commercial Driver's License (CDL) certification is preferred.

Benefits

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan
• Training & Professional Development
• Rewards & Incentives