Dental Intelligence - Pleasant Grove, UT

posted 24 days ago

Full-time - Manager
Hybrid - Pleasant Grove, UT
5,001-10,000 employees
Ambulatory Health Care Services

About the position

The Manager of SMB Customer Success will oversee a team dedicated to ensuring the success of small and medium-sized business customers post-onboarding. This role involves managing customer escalations, collaborating with cross-functional teams, and improving the overall customer experience to maximize the value of the company's solutions.

Responsibilities

  • Manage and develop a team of 2-3 customer-facing team members.
  • Provide guidance, support, and training to ensure exceptional customer service.
  • Ensure customers are maximizing the value of their Dental Intelligence investment through health score management and risk mitigation.
  • Directly handle customer escalations and account updates.
  • Collaborate with other customer success & marketing leaders to identify gaps in the SMB customer experience.
  • Manage ongoing business initiatives related to customer contracts, pricing, and overall account health.

Requirements

  • 5+ years of experience in customer success or a similar role within a SaaS company.
  • Proven track record of managing and developing high-performing teams.
  • Strong customer service skills and ability to build rapport with customers.
  • Excellent written and verbal communication skills.
  • Strong analytical skills and a data-driven mindset.
  • Ability to work independently and as part of a team.
  • Passion for helping customers succeed and driving business growth.

Nice-to-haves

  • Experience working in the healthcare or dental industry.
  • Familiarity with customer relationship management (CRM) software.
  • Experience with contract management and negotiation.

Benefits

  • Flexible Time Off + 10 paid holidays
  • Competitive Medical, Dental & vision offerings, including free medical premiums for employees
  • Company sponsored Life, Disability & AD&D
  • Mental Health support programs
  • Cellphone & Gym membership Discounts
  • 100% Paid Parental Leave
  • 401K Retirement savings plan with company match up to 5.5%
  • Tuition Reimbursement program
  • Flexible work location - hybrid role based in Pleasant Grove, UT office.
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