Manager, Software Engineering (NJUS)

Netjets Services - Columbus, OH

Full-time - Manager

Columbus, OH

Personal and Laundry Services

About the position

As a Manager of Software Engineering at NetJets Services, Inc., you will lead an agile engineering team focused on delivering innovative technical solutions using Cloud Native technologies. This role emphasizes building a high-performing team while leveraging technology to address complex business challenges. You will be responsible for overseeing the technical strategy, ensuring alignment with Lean-Agile frameworks, and fostering collaboration across various departments to achieve organizational goals.

Responsibilities

• Prioritize and coordinate technology, quality, hygiene, and infrastructure delivery of solutions.
• Determine mitigation strategies for risks and impediments during execution.
• Accountable for employee development and talent management.
• Partner with the Solutions Manager to ensure work is prioritized and understood by the Delivery Team.
• Act as a point of escalation for the Solutions and Delivery teams for issues/blockers.
• Help teams resolve/remove impediments, utilizing Scrum Master and/or IT Project Manager as needed.
• Ensure Solutions and Delivery Team alignment and adherence to Lean-Agile framework and Guardrails.
• Improve team technical capabilities and skills.
• Accountable for technical strategy for the 3-6 month time frame.
• Manage vendor relationships, ensuring adherence to delivery commitments and internal standards.
• Work across the organization for 'one team' deliveries requiring multiple groups.
• Proactively engage with stakeholders to ensure proper prioritization of business value, including technology hygiene and risk.
• Ensure adherence to all administration responsibilities, including time tracking and HR milestones.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or related technical discipline.
• 8-10 years of experience working in IT with 3+ years of software development experience as a manager.
• Experience working directly within engineering teams and leveraging technology to solve complex business problems.
• Experience partnering with product or program management teams.
• Excellent written and verbal communication skills, capable of presenting complex technical information clearly to both technical and non-technical audiences.
• Deep understanding of the software development lifecycle and modern engineering practices (TDD, test automation, CI/CD pipelines, Cloud Native development).
• Proven track record of shipping software on time and delivering customer-centric solutions.
• Experience driving results through continuous improvement in a collaborative work environment.
• Strong verbal and written communication skills with experience engaging and influencing cross-functional stakeholders.
• Experience with agile software development methodologies.
• Experience designing software architectures for scalability, reliability, and performance.
• Experience establishing and evolving engineering development processes.
• Passion for people management and mentorship to build high-performance software engineering teams.
• Experience with acquiring and cultivating talent through multiple pipelines.
• Demonstrated ability to learn and quickly comprehend new concepts in technology and business.
• Ability to exercise good judgement, make sound decisions, and escalate issues appropriately.
• Experience facilitating meetings with multiple customers and technical staff, building consensus and mediating compromises when necessary.
• Experience supporting mission-critical (24x7) applications, instilling a culture of continuous improvement to reduce production outages.