Request Technology - Chicago, IL

posted 5 months ago

Full-time - Mid Level
Chicago, IL
Administrative and Support Services

About the position

The Manager of Software Engineering (ServiceNow) position is a pivotal role within our organization, focusing on the delivery of complex projects that may involve multiple systems. This role requires a strong leader who can manage and guide solution development teams, ensuring that projects are executed efficiently and effectively. The successful candidate will be responsible for promoting process and organizational improvements that enhance overall effectiveness, thereby driving the success of our software engineering initiatives. In this role, you will manage and facilitate technical experts and architects to resolve complex technical challenges. You will ensure compliance with various company standards around coding, testing, and documenting the systems you develop. Your ability to transform complex business requirements into clear specifications will be crucial in increasing the understanding of the business needs among the development team. You will also be tasked with developing both short and long-term strategies for the delivery of system objectives, collaborating closely with technical and business product owners and other partners. Additionally, you will lead data management and reporting efforts to promote a stable architecture and a usable platform. This position is hybrid, requiring three days onsite and two days remote, and is based in either Chicago, IL or Dallas, TX. The role offers a competitive salary starting at $150k, along with a bonus structure, making it an attractive opportunity for experienced professionals in the field.

Responsibilities

  • Manages the delivery of complex projects which may involve multiple systems
  • Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness
  • Manages and facilitates technical experts and architects to resolve complex technical challenges while ensuring compliance with various company standards around coding, testing, and documenting the systems developed
  • Guides the transformation of complex business requirements into specifications that will increase understanding of the business requirements among the development team
  • Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
  • Leads data management and reporting efforts to promote a stable architecture and usable platform

Requirements

  • Bachelor's degree
  • 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options
  • 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
  • Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
  • Working knowledge of JavaScript
  • Knowledge of system architecture and data analytics

Nice-to-haves

  • Preferred - Financial Services industry experience
  • Preferred - Relevant certifications

Benefits

  • Competitive salary starting at $150k
  • Bonus structure
  • Hybrid work model (3 days onsite, 2 days remote)
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