Manager, Software Engineering & SRE

$138,000 - $221,000/Yr

Mastercard - O'Fallon, MO

Part-time - Manager

O'Fallon, MO

Credit Intermediation and Related Activities

About the position

The Manager, Software Engineering & SRE at Mastercard is responsible for leading software development and Service Reliability Engineering teams for the Identity Check product, which is crucial for secure digital transactions. This role involves setting team goals, mentoring staff, managing the software development lifecycle, and ensuring operational excellence in service reliability. The manager will collaborate with various teams to enhance product performance and security while fostering a culture of trust and continuous improvement.

Responsibilities

• Set expectations and goals for the team and individual staff members.
• Perform performance reviews and mentor/coach employees to support career growth.
• Recruit and hire top talent for the team.
• Collaborate with Product Management, Product Development, software architects, and technical program managers during product ideation and design.
• Manage software development over the full SDLC using agile principles.
• Drive service reliability engineering focusing on security, resiliency, scalability, performance, and operability.
• Build and optimize tools for observability, failure prediction, and operational reliability.
• Provide development and SRE support during production emergencies.
• Promote a culture of trust, ownership, and Agile software development.
• Collaborate with teams across the organization to mitigate risks and resolve dependencies.

Requirements

• Experience managing large and complex software development and delivery projects.
• Passion for delivering excellent customer experience through engineering and operations.
• People management experience with multiple teams and on/offshore resources.
• Detail-oriented, proactive, and adaptable in a dynamic environment.
• Ability to drive results resourcefully within a corporate setting.
• Extensive experience evaluating complex strategic initiatives and contributing to design advancements.
• Excellent analytical and problem-solving skills.
• Sound technical knowledge of software development technologies including REST APIs and Microservices.
• Strong written and verbal communication skills.
• Strong interpersonal and leadership skills.

Nice-to-haves

• Experience with Java/J2EE based applications.
• Knowledge of infrastructure, networking, and cloud-based architecture (AWS, Azure).
• Experience in operations escalation support.
• Familiarity with CI/CD and DevOps tools (e.g., Jenkins, Bitbucket, GitLab).
• Knowledge of release management and code branching strategies.

Benefits

• Medical, prescription drug, dental, and vision insurance
• Disability and life insurance
• Flexible spending account and health savings account
• 16 weeks new parent leave
• Up to 20 paid days bereavement leave
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits