Manager, Software Engineering

About the position

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Responsibilities

• Build the best cloud software for businesses using a market leading development cloud platform
• Drive the design, development, and implementation of high-quality software solutions to ensure they meet stakeholder and company objectives
• Collaborate with product management, design, support and other development teams to create high-quality solutions
• Solve complex and ambiguous problems
• Motivate and guide the team to bring their best self to work every day and strive to wow our customers
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• A minimum of 5 years of experience with application development, system architecture and production support for highly complex enterprise level products
• A minimum of 3 years of proven experience managing multi-cultural and diverse engineering teams across multiple locations
• Proficiency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript)
• Experience with Front-end/UI frameworks such as AngularJS, ReactJS, Bootstrap
• Strong communication and presentation skills, and the capability to listen and influence
• Excellent interpersonal skills, proven track record of building strong relationships and establishing credibility at all levels of the organization
• Ability to understand the business case for each deliverable undertaken and works with product owners to help ensure benefits are realized
• Experience with open-source tools and agile development environments
• Ability to understand and implement best practices and coding standards required including programming languages, tools, design and development methodologies and processes
• Strong collaboration and communication skills to facilitate discussions across a range of internal teams and manage dependencies

Nice-to-haves

• Experience in ServiceNow
• Experience in Partner Relationship Management / Customer Relationship Management domain
• Experience with developing and embedding Generative AI based services and capabilities

Benefits

• Base pay of $163,600 - $286,300
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Matching donations
• Flexible time away plan
• Family leave programs