Affirm
posted 3 months ago
The Trust and Safety Experience team is responsible for all customer-facing components of the Trust & Safety Platform, supporting user interfaces for Affirm Products such as Card, Savings, Prequal, Checkout, User Portal, and Repayment flows across various geographies. This team plays a crucial role in building user experiences for sign-in/signup, authentication, fraud detection, and mitigation flows, as well as creating backend APIs to deliver identity and fraud decisions for users accessing various platforms, including Web, iOS, and Android. As the Trust and Safety team continues to grow, we are seeking a seasoned Engineering Manager with a proven track record of leading high-performing teams. In this role, you will lead a fast-paced team focused on building optimizations through experimentation and improving end-to-end conversion rates. The ideal candidate will possess a long-term system health mindset, understanding that ensuring the proper functioning of these systems is a primary responsibility. In this position, you will collaborate closely with Product Managers and Analytics teams to implement business-critical features that enable new user experiences across the entire stack, including mobile, web, and backend systems. You will be responsible for creating a long-term technical roadmap that allows the team to keep pace with our rapidly growing business. Additionally, you will coach, develop, and retain team members, providing individual growth plans to foster their professional development. Establishing OKRs and critical metrics will be essential to set the engineering team's direction and measure its success. You will also mentor engineers to enhance their designs, code quality, and testing practices. Ownership of the availability and performance of your team's systems will be a key aspect of your role. You will work to build a strong engineering culture centered around innovation, accountability, empathy, and execution. Actively participating in creating an inclusive environment for individuals from diverse backgrounds will be a priority. Building relationships across engineering and other organizations will be vital for the design, implementation, rollout, and maintenance of projects. Furthermore, you will participate in hiring engineers and nurturing talent within the team.