Manager, Software Engineering

About the position

It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world's largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry. ARC is looking for a Manager, Software Engineer to join our team! In this role, you will oversee multiple concurrent large-scale projects, direct the allocation of resources, and set priorities for a team of employees and contractors who perform software engineering for the full product stack in support of ARC products and services. You will drive the development of new products within a complex multi-platform environment. This role will meet challenging development and support commitments and improve upon development processes. Additionally, you will help grow, develop and mentor a team of software engineers and align with operations, site reliability and the product teams. In this role, you will quickly assess team/project needs, capacity management and competency and make prioritization changes where necessary. This role will provide deep technical input to products that align with ARC's strategy and work with peers to implement a comprehensive project based planning process across all software groups and projects.

Responsibilities

• Lead software engineering discipline by providing patterns to deliver the optimal product; including communicating and constantly improving design and delivery patterns.
• Mentor other engineers.
• Provide overall technical leadership to software and site reliability engineers.
• Partner with product owners, business SMEs and site reliability engineering to analyze the business needs and provide a supportable and sustainable, engineered solution.
• Ensure that the delivery of efforts across the product portfolio are aligned with the business needs.
• Drive the creation and modifications of the product portfolio components, identify and engage all technical resources necessary to contribute to efforts that align with organizational strategy.
• Ensure the solution is consistent with ARC architecture, design and development standards.
• Develop applications using industry best practices.
• Make adjustments to adopt new methodologies that provide the business with increased flexibility and agility.
• Stay current with latest development tools, technology ideas, patterns and methodologies; influence key stakeholders and adopt new processes and practices to increase efficiency, reduce cost or mitigate risk across the organization.

Requirements

• Bachelor's Degree in Computer Science or related field; or equivalent experience.
• 7+ years of application programming in both front end User Interfaces, server-side application and database queries.
• 5+ years of people leadership, matrix resource management experience preferred.
• 5+ years of experience with agile application development (Full SDLC experience: design, development, delivery, etc.).
• 3+ years in a leadership role focused on transformation, IT modernization, or process improvement.
• 5+ years of experience delivering change including but not limited to: Mainframe based applications zOS (COBOL, JCL, CA7 scheduler, JCL Plus, Natural, REXX), Cloud Based Solutions/Technologies (AWS, Google, Azure). AWS developer environment including, but not limited to, Lambda, API Gateway, DynamoDB, S3, Cloudwatch, Micro-services and containers, disposable, reactive, stateless and distributed systems, Open source development technologies including, but not limited to Java, NodeJS, React and Python, DevOps tools including, but not limited to, Terraform/Cloud formation, Gitlab, Jira, Confluence, automated test and deployment tools, Database technologies (such as Oracle, Postgres, Teradata, Snowflake etc). Expertise with SQL, database design/structures, ETL/ELT design patterns, datamart structures (star, snowflake schemas, etc.).
• Experience leading multiple teams using both onshore / offshore models to mentor and guide multiple-disciplined (full stack) technical teams.
• Proven ability to establish software development processes and standards and foster a culture of cross collaboration.
• Influence technology strategy and best practices across peer and leadership groups to support an agile development culture.
• Outstanding communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.
• A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market.
• A strong passion to support peers to help meet timelines on larger projects.

Benefits

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex, a hybrid work program which offers eligible employees the flexibility to work from home while also requiring in office workdays throughout the year.
• We offer a highly competitive, comprehensive benefits package.