Manager Software Engineering

$120,000 - $140,000/Yr

Webster Financial - Jericho, NY

Full-time - Manager

Hybrid - Jericho, NY

Credit Intermediation and Related Activities

About the position

The Manager Software Engineering - Shared Platform Services role provides subject matter expertise for multiple shared platforms used in IT solutions across the enterprise. Responsibilities include administration, support, and enhancement through configuration and customization of these platforms. These platforms may be internal or third-party cloud services that are integrated with Webster Bank applications and services as part of our business processes. Integrations with these shared platforms will be via API and/or file exchange and may be bi-directional. This role is a member of a team of technical software engineers researching and building subject matter expertise in platforms to be used across the enterprise. This subject matter expertise includes understanding the capabilities and benefits of the shared platform, configuration and/or customization of the platform, and any related coding and testing. The Manager Software Engineering will work closely with the business, peers, and other IT teams to understand the business/technical requirements, which they use in conjunction with Solution Architects to design the overall technical solution. Specifically, they will focus on how our shared services can provide a solution to the requirements and the integration strategy for how other systems will interact with the shared platforms. Ultimately, this engineer will implement solutions to business requirements using our shared platforms. Strategically, the Manager Software Engineering will conduct research, design, and implement POC's for shared platform capabilities including defining the standards for how the share platforms are to be used. This role will disseminate designs and learnings to other Software Engineers and users and will help define the vision for how the platforms evolve over time, and how new features and capabilities can be used for the benefit of the bank.

Responsibilities

• Provide support, configuration, and enhancement for shared platforms.
• Build subject matter expertise in the capability, functionality, and applicability of shared platforms.
• Implement and integrate with shared platforms.
• Design and implement solutions leveraging shared platforms.
• Troubleshoot and solve problems related to shared platforms, identifying root causes and implementing corrective measures.
• Provide expert knowledge of technical design alternatives and their implications.
• Identify data needs, including access, security, quality, and maintenance requirements.
• Recommend design alternatives to users based on business needs and technical expertise.
• Monitor and alert regarding the availability and performance of shared platforms.
• Look for opportunities to improve efficiency and drive process improvements.
• Act as relationship manager with shared platform provider, responsible for contract renewal and compliance surveys.
• Participate in design sessions with Enterprise Architecture teams to design enterprise solutions leveraging shared platforms.
• Participate in Lean Portfolio Management sessions to define team priorities and work with scrum masters to define sprint plans.
• Participate in daily scrum meetings to report on progress of assigned tasks.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
• 4+ years of relevant software design/development experience.
• 4+ years of relevant industry experience in working with database technologies.
• 3+ years of relevant industry experience in the use of system integration tools and technologies.
• 2+ years of relevant industry experience as a platform or product owner.
• Product or platform ownership in the past required.
• Experience supporting DocuSign, eOriginal, and Sharepoint are a plus.
• Practical experience working with the Agile approach to project management.
• Experience with Shared Agile Framework (SAFe) and Lean Portfolio Management (LPM) a plus.
• Proven ability in one or more programming languages and development tools.
• Familiarity with SSO using oAuth 2 and integration security using mutual TLS.
• Quick learner with the ability and desire to learn new tools and technologies.
• Strategic thinker who is well organized and has a strong attention to detail.
• Excellent written/oral communication skills for interacting with various teams across the organization.
• Strong systems analysis and problem-solving skills.
• Knowledge in cloud concepts (i.e. AWS services such as EC2, ECS, RDS, ...).
• AWS Cloud Practitioner certification preferred.
• Ability to collaborate effectively and work as part of a team.
• Enthusiastic learner and devoted to customer service and quality.
• Demonstrates a positive attitude and an inclusive team player.

Nice-to-haves

• Experience supporting DocuSign, eOriginal, and Sharepoint are a plus.
• Experience with Shared Agile Framework (SAFe) and Lean Portfolio Management (LPM) a plus.
• AWS Cloud Practitioner certification preferred.

Benefits

• Incentive compensation based on performance.