Manager, Software Engineering

Nice Group Co., Ltd. - Sandy, UT

Full-time - Manager

Remote - Sandy, UT

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Engineering Manager at NICE is responsible for leading a team of software engineers in the development of complex internal software applications. This role emphasizes automation, continuous integration/delivery, and the maintenance of scalable, secure, and highly available systems. The manager will also act as a mentor, guiding the team in best practices while ensuring the smooth operation of applications and infrastructure.

Responsibilities

• Manage a team of software engineers, providing guidance, mentorship, and support.
• Lead the design, implementation, and maintenance of internal applications and infrastructure.
• Participate as the Product Owner, Project Manager, and Scrum Master for feature development.
• Automate manual processes and continuously improve systems for efficiency and reliability.
• Lead efforts to expand automated regression tests for internal tools.
• Act as the primary contact for internal applications and coordinate issue resolution with other teams.
• Plan and execute disaster recovery tests to ensure system resilience.
• Collaborate with development teams to provide necessary tools and infrastructure.
• Maintain a well-groomed backlog of work for the team.
• Prioritize work requests from development teams in a clear and fair manner.
• Stay current with new technologies and industry best practices, evaluating and adopting them as appropriate.
• Lead the design, implementation, and support of software development best practices.

Requirements

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
• 8+ years as an individual contributor in software development.
• 4+ years leading a team.
• Strong experience with Software Development Lifecycle.
• Familiarity with cloud technologies, such as AWS or Microsoft Azure.
• Familiarity with automation and continuous integration/delivery technologies, such as Playwright, GitHub, and GitHub Actions.
• Excellent interpersonal and communication skills.
• Experience with Agile software development methodologies.
• Proven ability to plan, prioritize, and execute multiple projects simultaneously.
• Strong leadership skills and the ability to manage and motivate a team.

Nice-to-haves

• Experience with hosted applications or similar technical products.
• Experience with databases.
• Experience working with contractors.

Benefits

• Flexible work model (2 days in office, 3 days remote)
• Opportunities for internal career growth
• Collaborative and creative work environment