Manager, Software Quality Engineering

$123,800 - $216,500/Yr

ServiceNow - San Diego, CA

Full-time - Manager

San Diego, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

In this role as the Manager of Software Quality Engineering at ServiceNow, you will be responsible for leading a team of Quality Assurance (QA) and Support Engineers to ensure the highest quality of software products. You will leverage your extensive experience in software product quality engineering to oversee test planning, implementation, and execution. Your leadership will be crucial in fostering a collaborative environment where team members can thrive and contribute to the overall success of the product development lifecycle. You will be expected to manage multiple competing priorities while driving resolution and achieving results. This includes delivering support for identified functions, managing service level agreements (SLAs), key performance indicators (KPIs), and conducting root cause analysis. As a Critical Escalation Manager, you will play a vital role in addressing and resolving critical issues that may arise during the software development process. Your advanced knowledge of test engineering processes and methodologies will be essential in guiding your team through effective test planning, test case management, code coverage, and defect analysis. You will also be responsible for hiring, mentoring, and managing your team, ensuring that they are equipped with the necessary skills and support to excel in their roles. Your ability to communicate effectively and solve problems will be key in navigating the dynamic and fast-paced environment of software development.

Responsibilities

• Lead and manage a team of QA and Support Engineers.
• Oversee test planning, implementation, and execution for software products.
• Drive resolution for identified functions, managing SLAs and KPIs.
• Perform root cause analysis and act as a Critical Escalation Manager.
• Hire, mentor, and develop team members to enhance their skills and performance.
• Collaborate with cross-functional teams to ensure quality throughout the product development lifecycle.
• Manage multiple competing priorities and deliver results in a fast-paced environment.

Requirements

• 7+ years of software product quality engineering experience including test planning, implementation, and execution.
• 5+ years of experience in a management position for technical teams.
• Advanced working knowledge of test engineering processes and methodologies.
• Expertise in test planning, test case management, code coverage, and defect analysis.
• Significant hands-on experience in project management and Agile/Scrum product development life cycles.
• Thorough understanding of performance testing and automation testing.
• Demonstrated leadership, coaching, and mentoring skills.
• Collaborative but decisive personal style; highly effective communicator and problem solver.

Nice-to-haves

• Experience with performance testing tools and automation frameworks.
• Familiarity with cloud-based software development and testing environments.
• Knowledge of security testing methodologies and tools.

Benefits

• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations program.
• Flexible time away plan.
• Family leave programs.