Ut Medical Center - Knoxville, TN
posted 4 months ago
About the position
The Manager - Solutions Engineering and Systems Operations at UT Medical Center is a pivotal role that reports directly to the Chief Technology Officer. This position is responsible for leading a dynamic team of Cloud and Infrastructure Architects, Solutions Engineers, and Server Engineers. The primary focus of this role is to oversee the day-to-day operations of the systems while collaborating with senior technical architects and IT leadership to co-develop multi-year technology roadmaps that span all areas of the organization. The manager must ensure effective management and organizational alignment to meet the objectives of the organization, department, and team. In this role, the manager will be tasked with managing annual capital and operating budgets, as well as overseeing vendors and contracts necessary to support the server and storage infrastructure and cloud environments. Regular meetings with staff will be essential to discuss goals and objectives, and periodic meetings with department representatives will ensure that support goals are being met. The manager will also be responsible for providing support for systems, which includes day-to-day operations, monitoring, problem-solving, and efficiency optimization to drive compliance with established standards. The position requires a hands-on technical manager who is actively involved in designing, developing, and implementing technical solutions. The manager will serve as a technical escalation point for systems and issues, both during business hours and after hours/on-call. Additionally, the manager will create and maintain technical knowledge base documents and establish policies, processes, and procedures within the IT organization to support efficiency and workflows. The role also involves collaborating with the IT Security team to enforce and monitor the security posture of the systems while identifying potential areas of risk within the IT infrastructure and developing solutions to bridge any gaps.
Responsibilities
- Lead an innovative team of Cloud and Infrastructure Architects, Solutions Engineers, and Server Engineers.
- Oversee day-to-day operations of the systems, ensuring compliance and efficiency optimization.
- Partner with senior technical architects and IT leadership to co-develop multi-year technology roadmaps.
- Coordinate across multiple project teams for installation, configuration, and maintenance of hardware and software.
- Manage annual capital and operating budgets, vendors, and contracts for server and storage infrastructure and cloud environments.
- Collaborate with IT Security to enforce and monitor the security posture of systems.
- Identify potential areas of risk within IT infrastructure and develop solutions to mitigate them.
- Create and maintain technical knowledge base documents and establish policies and procedures for efficiency.
- Serve as the technical escalation point for systems and issues during business hours and on-call.
- Participate in professional organizations relevant to responsibilities.
Requirements
- Bachelor's degree in Information Technology or related field.
- 7+ years of experience in Azure Management and senior systems engineering in a Microsoft Windows environment.
- 3+ years of leadership experience at the management level.
- Strong knowledge of PCI Compliance, HIMMS, and HIPAA guidelines.
- Experience with Active Directory, CompTIA Security+, and Citrix technologies.
- Strong communication skills, both verbal and written, to interact with technical and non-technical personnel.
- Ability to manage multiple priorities in a high-demand environment.
Nice-to-haves
- Familiarity with cloud technologies such as AWS and Azure.
- Experience with Linux and virtualization technologies.
- Knowledge of Cyber Security and Data Privacy policies.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- 401(k) matching
- Tuition reimbursement
- Paid time off
- Vision insurance
- Life insurance
