Manager, Special Event Planner

$67,300 - $101,640/Yr

Sodexo - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

Food Services and Drinking Places

About the position

The Event Planning Manager serves as the main point of contact for corporate and social event clients during the latter stages of sales conversion and during post-contract signing. This role is crucial for ensuring the success of events from the planning phase through to execution. The Event Planning Manager is responsible for delivering an exceptional hospitality experience for all customer types, which includes conducting planning site tours and coordinating with event contacts to identify upsell and enhancement opportunities that can generate additional revenue for Northstar 8 and the Skyboxes. In addition to client interaction, the Event Planning Manager must maintain extensive knowledge about all culinary offerings, event spaces, and services provided. This knowledge is essential for creating and sharing event order information with sales, operations, culinary, and AV teams to ensure seamless execution of events. The role also involves addressing customer inquiries, feedback, and complaints promptly and effectively, with the ability to escalate issues to the General Manager when necessary. The Event Planning Manager will support the sales team in developing new business and securing sales contracts, as well as conducting post-event evaluations to gather feedback from clients and attendees. This feedback is vital for identifying areas for improvement and implementing changes for future events. Additionally, the manager may need to step in to fulfill operational tasks and duties in areas where employees have not yet been hired or when backfilling is required. The Good Eating Company, which was founded in London in 1999, emphasizes the importance of providing restaurant-quality food for onsite dining. The company prides itself on crafting imaginative and well-balanced dishes daily, collaborating with organizations that value their members and seek exceptional dining experiences.

Responsibilities

• Deliver and ensure an exceptional hospitality experience for all customer types
• Conduct planning site tours for event coordination
• Coordinate with event contacts as needed, upsell and enhancement opportunities during the planning phase to generate post-contract revenue for Northstar 8 and the Skyboxes
• Create and share event order information with sales, operations, culinary and AV teams to ensure seamless execution of events
• Maintain extensive knowledge about all culinary, spaces, and services offered
• Elicit and accommodate all customer needs throughout the planning process
• Address customer inquiries, feedback, and complaints promptly and effectively, escalating to the General Manager where necessary
• Support the sales team in all activities developing new business and securing sales contracts
• Conduct post-event evaluations to gather feedback from clients and attendees, identifying areas for improvement, and implementing changes for future events
• Support the Skyboxes features as needed, including boardroom-hosted events
• Step-in to fulfill operational tasks and duties in areas where employees have not yet been hired or when backfilling is required

Requirements

• Bachelor's Degree or equivalent experience
• 3 years of basic management experience
• 3 years of basic functional experience

Benefits

• Fair and equitable compensation based on education level or years of relevant experience
• Salary offers based on specific criteria like experience, skills, education, and training