Manager/Sr. Manager of Product Management, Service Cloud

$151,800 - $243,100/Yr

Salesforce - Seattle, WA

Full-time - Mid Level

Seattle, WA

Publishing Industries

About the position

As a Product Manager at Salesforce, you will be responsible for developing the strategy and owning the product roadmap and vision for product usage data. This role involves collaborating with various teams to understand internal customer use cases and working with engineering architects to implement the roadmap. You will navigate ambiguity to achieve results while building relationships with key internal partners to align priorities and provide prioritized use cases for engineers.

Responsibilities

• Own parts of our cross-industry product Point of View and directional roadmap including how it works with/leverages partner integrations.
• Drive and support the vision/strategy/roadmap/development for industry-specific solutions.
• Collaborate with PMs in other clouds like Marketing, IoT, Einstein, etc., to identify opportunities for leveraging, extending, or optimizing for industries.
• Work with Engineering to specify, detail, build, and release product/features.
• Engage with customers, partners, and ISVs, along with product ambassadors from across Salesforce to prioritize the right features.
• Represent Salesforce as a product expert at customer interactions, industry and corporate events, community sites, and social media.

Requirements

• Proven experience or willingness to learn building enterprise SaaS products.
• Willingness to learn and comprehend Enterprise architecture.
• Product Management skills and business acumen around the building and launching of products.
• Ability to work in a team of other PMs who have dependencies on you and vice versa.
• Ability to work with Development Engineers, Quality Engineers, User Experience specialists, and Content Experience specialists to provide direction, prioritization, detail out epics/user stories, and ensure successful delivery.

Benefits

• Competitive salary range based on location and experience.
• Incentive compensation and equity opportunities.
• Comprehensive benefits package including health, dental, and vision insurance.
• Employee resource groups and inclusive benefits.
• Programs promoting equality and diversity in the workplace.