Manager, Store in Store
T-Mobile - Monroe, LA
posted 16 days ago
About the position
The Store-in-Store Manager is an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within Store-in-Store partner locations, where active customer engagement is crucial for success. They lead a team of Mobile Experts, Store-in-Store who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. The Store-in-Store Manager leads the sales team to excel at building and deepening relationships with customers through meaningful interactions. They Do it the Right Way and are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions to provide exceptional customer experiences while meeting performance goals and objectives.
Responsibilities
- Infuse every Mobile Expert with a passion for customers by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Complete observations of Mobile Experts' interactions with customers, including feedback for development, training & coaching conversations.
- Effectively manage customer flow/wait time and keep current on products, services, and promotions.
- Create competitive best practices amongst the Mobile Expert team while being customer obsessed, passionate, friendly, and engaging with customers.
- Coach Mobile Experts to connect on a personal level, build rapport, trust, and loyalty with every interaction, and to be committed to providing exceptional service.
- Ensure team knowledge of store systems and corporate/store communications.
- Deliver financial results based on key performance indicators and identify ways to manage and control store expenses.
- Responsible for overall customer experience, sales, labor, service, growth, and revenue.
- Share feedback to improve sales, performance, customer experience, and T-Mobile's standard operating procedures.
- Lead store operations, including opening/closing procedures.
- Supervise sales team, including coaching, performance management, and scheduling.
- Stay up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team.
- Assist in maintaining the quality of the overall store-in-store environment and adhere to national plan-o-gram standards.
Requirements
- High School Diploma/GED (Required)
- 2-4 years Management experience in retail sales (Required)
- 2-4 years Sales & sales management experience (Required)
- Legally authorized to work in the United States
- At least 18 years of age
Nice-to-haves
- Bachelor's Degree (Preferred)
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
