Manager, Strategic Business Operations

$129,500 - $226,500/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

The Manager, Strategic Business Operations at ServiceNow plays a crucial role in driving business impact and operational efficiency within a high-growth business unit. This position involves serving as a trusted advisor to the Head of Business Operations & Strategy, collaborating with cross-functional leadership, and contributing to both strategic and operational initiatives. The role requires strong analytical skills, effective communication, and the ability to solve complex business problems while supporting the growth of the business unit.

Responsibilities

• Serve as a key advisor and thought partner to BU leadership.
• Collaborate closely with cross-functional leadership to drive business impact.
• Structure complex problems, develop hypotheses, conduct analyses, synthesize findings, and suggest recommendations.
• Use data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth.
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap.
• Support prioritization of initiatives and resourcing using data.
• Support cross-functional initiatives and programs.
• Help run business reviews and planning activities, and support alignment between BU leaders and all stakeholders.

Requirements

• 6+ years of relevant work experience (with 2+ years post-MBA or equivalent higher degree).
• Strong preference for experience in a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company.
• Strong data analytics and problem-solving skills.
• Effective communicator both verbally and in writing; comfortable in business and technical discussions.
• Track record of leading cross-functional projects.
• Collaborative team player who is also an independent thinker.
• Self-starter who thrives in fast-paced, high-growth environments.
• Expertise and/or strong interest in the enterprise software/ SaaS industry.

Nice-to-haves

• Experience in a top management consulting firm or technology company.
• Interest in enterprise software/SaaS industry.

Benefits

• 401(k) matching
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Health insurance