Manager, Supplier Management: ESM Marketplace & Purchasing Operations

Full-time - Manager

Richmond, VA

Credit Intermediation and Related Activities

About the position

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change. In ESM, we empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other's differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients. We are seeking a Manager, Supplier Management to lead our Marketplace and Purchasing Operational teams. As a Manager, Supplier Management, you will be responsible for leading two high performing teams of individuals. The Marketplace team develops the guided buying and punchout experiences through our Coupa platform. The Purchasing team facilitates the purchasing process and upholds our spend authorization standards across the enterprise. Overall, this leader is part of the operations team that ensures our third parties are efficiently and safely paid for the services they provide to the enterprise. This role requires sound judgment of intent, attention to detail, and accountability of risk. You will work closely with teams and subject matter experts across Capital One's global footprint to create buying experiences that meet the needs of the business and ESM. If you enjoy connecting with others, collaborating on cross-functional teams and negotiating deals, we are looking for YOU. Come be a part of something special where you work with teams who appreciate your contributions and sharing your thoughts and ideas is encouraged.

Responsibilities

• Oversees the growth and development of associates that include, empower, and inspire their teams to a healthy, high-performing Procure to Pay operations for Capital One.
• Provide problem-solving and innovative ideas to support internal customers. Identify value-generating opportunities (e.g. savings, efficiencies, or revenue growth).
• Build, maintain and continue to elevate the associate catalog purchasing experience by understanding evolving business needs and partnering with Sourcing to create dynamic supplier product offerings.
• Partner with internal risk groups to ensure third party relationships are compliant with all relevant policies and procedures.
• Monitor and ensure successful delivery and pricing against third party contractual obligations.
• Partner with internal risk groups to ensure third party relationships are compliant with all relevant policies and procedures.
• Our culture is built around a strong curiosity, a growth mindset, and a desire to iterate and innovate everyday. We call it 'Buy better.' Based on this, the ideal candidate is curious, inspires creativity around them, embraces accountability, and thrives on making our services the best they can be for our customers.
• A strong candidate for this role, will have an ability to deeply relate and understand the detailed purchasing needs and buying experiences of their customers in the LOBs, our Supply Chain Partners in the US and around the world, as well as Finance's many branches that oversee our accounting, payments, and taxes.

Requirements

• At least 3 years of experience in Relationship Management, Supplier Management, Project Management, Process Management, or a combination.
• At least 2 years of People Leadership experience.

Nice-to-haves

• At least 5 years of experience in Procurement, Sourcing, Operations Management, Risk Management.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).