Manager, Support Operations (Mac, Windows or Endpoint Management)

$156,700 - $178,800/Yr

Capital One - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Credit Intermediation and Related Activities

About the position

The Manager, Support Operations at Capital One is an IT leadership role focused on managing teams that provide technology support operations. This position emphasizes IT service management principles, including end user support, incident management, change management, problem management, and endpoint management. The manager will lead and develop teams to enhance business growth, meet service goals, and ensure compliance with corporate policies and security regulations, all while improving the end user experience and driving operational efficiencies.

Responsibilities

• Manage teams providing technology support operations in end user support, IT incident management, change management, problem management, knowledge management, and endpoint management.
• Lead and develop teams to support business growth and service goals.
• Ensure compliance with corporate policies, standards, and security regulations.
• Focus on execution, accountability, and results to improve the end user experience.
• Drive operational efficiencies within the support operations.

Requirements

• High School Diploma, GED, or equivalent certification.
• At least 2 years of experience in managing IT projects or operations teams.
• At least 3 years of Technical Operations experience.
• At least 3 years of experience in People Management.
• At least 3 years of experience in IT systems and infrastructure.
• At least 3 years of experience with desktop platforms and operating systems.

Nice-to-haves

• Bachelor's or Master's Degree in Business, Information Systems, or Computer Science.
• At least 5 years of experience in People Management.
• At least 5 years of experience in Project Management (planning, executing, tracking).
• ITIL Certification.
• At least 4 years of experience with defining, implementing, and leveraging process management functions.

Benefits

• Health insurance
• Performance-based incentive compensation including cash bonuses and/or long-term incentives.