Manager, System Solutions

$84,300 - $151,700/Yr

Centene

Full-time - Manager

1-10 employees

Ambulatory Health Care Services

About the position

The Manager, System Solutions at Centene is responsible for overseeing member and provider solution applications, ensuring effective design, development, and utilization by end users. This role involves managing enterprise-wide CRM applications, prioritizing system enhancements, and evaluating customer relationship opportunities to improve service experiences. The position also includes reporting and analyzing CRM trends and overseeing knowledge management applications.

Responsibilities

• Manage member and provider solution applications by providing requirements for design, development, and utilization by end users.
• Oversee all system initiatives including service-related programs and ongoing service activities.
• Evaluate enhancement opportunities and scope expansion.
• Manage enterprise-wide CRM application including system development, definition of user requirements, system testing, and deployment.
• Prioritize system enhancements and partner with Information Systems to implement solutions.
• Manage and evaluate customer relationship opportunities to enhance overall service experience including inbound/outbound processes, telecom services, and material distribution.
• Manage the development of Health Plan specific deviations and customer user stories.
• Design application modifications and recommend solutions to accommodate State specific requirements.
• Report and analyze CRM trends including system usability, auditing, performance reporting, and associated metrics.
• Oversee knowledge management application and controls including reference materials, inbound/outbound communication materials, manuals, and guides.

Requirements

• Bachelor's degree in related field or equivalent experience.
• 5+ years of business process operations or analysis or systems experience, preferably in a managed care setting.
• Experience in leading projects and implementation.
• Lean Certification preferred.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field, or office work options.