Manager Talent Acquisition Operations

Consolidated Agency - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Specialty Trade Contractors

About the position

The Talent Acquisition Operations & Compliance Manager is responsible for optimizing the Talent Acquisition operations within the company. This role focuses on managing processes, technology, compliance, and back-office operations to enhance recruiting efforts and ensure a positive candidate experience. The manager will lead a team of Talent Acquisition Specialists and collaborate with various departments to implement best practices and continuous improvements in the recruitment process.

Responsibilities

• Manage and develop a Talent Acquisition Specialist team through coaching and performance management.
• Implement continuous improvement methods while maintaining a customer focus.
• Create and maintain productivity dashboards to monitor KPIs and support hiring demands.
• Collaborate with TA Management, Legal, and HR partners to implement training programs for TA Business Partners, Recruiters, and Specialists.
• Review customer and candidate feedback through surveys to identify improvement opportunities.
• Oversee vendor relationships and system integrations related to Talent Acquisition.
• Administer the myCAREER tool and coordinate with the Talent Systems team on enhancements.
• Manage existing technology tools and systems, providing input on new tool evaluation and implementation.
• Monitor technology vendor costs and partnerships, maintaining system documentation and user guides.
• Implement and monitor TA branding initiatives across the myCAREER site and social media channels.
• Coordinate with Marketing & Communications for content development related to recruitment.
• Analyze recruiting metrics and KPIs to identify operational improvements and execute process enhancements across the TA lifecycle.
• Review sourcing and recruiting activities for effectiveness and implement improvements based on data analysis and team feedback.
• Maintain and update Standard Operating Procedures (SOPs) for TA processes.
• Conduct regular audits of TA compliance requirements and monitor background check and onboarding process compliance.
• Implement compliance training programs and ensure documentation meets regulatory requirements.
• Coordinate with vendors to maintain compliance standards and review diversity-specific metrics and results.

Requirements

• Associate's degree with 3 to 5 years of relevant experience.
• Experience with applicant tracking platforms (Workday, SAP SuccessFactors, or similar).
• Strong organizational and project management skills.
• Experience with HRIS systems and recruitment platforms.
• Demonstrated ability to learn new technology systems quickly.
• Strong attention to detail and process orientation.
• Demonstrated analytical and critical thinking abilities.
• Strong technical and operational capabilities.
• Demonstrated proficiency in problem solving and strong communication skills.

Nice-to-haves

• Bachelor's Degree

Benefits

• Paid Training
• Paid Time Off plus paid holidays
• 401(k) with Company matching on a dollar-for-dollar basis
• Employee Stock Purchase Plan (ESPP)
• Group Health Insurance - Medical, Dental, Vision & Disability
• Basic and Supplemental Life Insurance