Manager, Technical Account Management

About the position

This seasoned leader will manage a team of Technical Account Managers (TAM). The TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers.

Responsibilities

• Manage and lead a team of 10-14 TAMs located primarily in Lehi, UT but also located across North America.
• Ensure that the team achieves their objectives and deliverables.
• Attract, recruit, inspire and retain the best talent as the team quickly grows.
• Develop relationships and have frequent interaction with customers, including executives of Fortune 500 companies.
• Refine the Technical Account Management program procedures for Digital Media, coordinating across Adobe teams to ensure program alignment.
• Work with regional support delivery leaders to ensure the program is meeting the needs of our customers.
• Identify trends and opportunities to improve processes, methods, services, and activities that will enhance the customer and employee experience, while driving the success of the Elite Support program.

Requirements

• 3+ years' experience managing and growing a Technical Account Management team.
• Strong track record of leading customer relationships centered around digital transformation.
• Be an inspiring leader and have shown success in large-scale transformations.
• Self-motivated, accountable, and passionate about exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills both verbal and written in English.
• Ability to convey complex ideas and influence customers and colleagues at an advanced level.
• Collaborate with other leaders to achieve shared business outcomes.
• Technical expertise to constructively engage with product leadership to help shape the product roadmap.
• Experience working with Engineering organizations, developing partnerships that ensure responsiveness and collaboration in improving release processes.
• Experience with Adobe Digital Media products preferred.