Manager, Technical Field Service

Assa Abloy - Kenosha, WI

Full-time - Mid Level

Kenosha, WI

10,001+ employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Technical Services Manager will oversee the Technical Support team at 4Front's new facility in Kenosha, WI. This role involves coordinating customer-facing technical support, conducting training for customers and technicians, and collaborating with engineering and production teams to address product performance issues. The position requires a strong background in electrical and mechanical services, with a focus on customer support for door systems.

Responsibilities

• Coordinating and directing the customer-facing technical support department.
• Conducting training and certification for customers, dealers, and service technicians on high-performance door systems.
• Providing recommendations concerning product performance in the field.
• Liaising with Engineering and Production on expedient corrective actions of issues.
• Managing travel requirements, which may involve up to 20% travel.

Requirements

• Bachelor's degree in mechanical engineering, electrical engineering, manufacturing engineering, or a related technical field, or equivalent experience.
• 7-10+ years' experience in a quality, technical, or technical support role, preferably in a manufacturing setting.
• 3-5 years' of leadership experience.
• Excellent communication skills.
• Professionalism and teamwork capabilities.
• Spanish fluency is a plus.

Nice-to-haves

• PLC experience.

Benefits

• Flexible work environment.
• Opportunities for training and development.
• Empowerment to build a career around aspirations.