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Lead ARO North America product technical support team and oversee the people and processes responsible for answering technical questions, making product recommendations, educating distributors and customers and resolving customer issues. As leader you will develop processes and perform daily work to ensure all requests are documented and responded to in a timely manner delivering a high level of customer satisfaction. The Product Technical Support Manager is the primary point of contact for technical support, troubleshooting and training and interacts with customers, distributors and sales team members by phone, email, chat and face to face meetings. The Product Technical Support Manager will utilize standard work and problem-solving techniques to drive performance improvements.
