Manager, Technical Projects

$134,400 - $134,400/Yr

Galileo Processing

Full-time - Manager

Remote

Credit Intermediation and Related Activities

About the position

In this high-impact managerial role, you will support a team of technical project managers responsible for complex client implementations at Galileo, a leading financial technology company. Your primary focus will be on providing functional and administrative support to your team, fostering a culture of continuous improvement, and participating in organizational goal-setting initiatives. You will also manage operational needs and client escalations while ensuring successful delivery across cross-functional teams.

Responsibilities

• Lead by example to grow your team by caring for the team members and supporting the team's operational execution
• Nurture a culture of continuous improvement, documentation, and blameless retrospection
• Grow your people through coaching, performance management, and identifying opportunities for mentorship and/or stretch opportunities
• Provide first-line support for your team's operational needs, working cross-functionally or escalating as needed
• Navigate complex interdependencies across multiple, cross-functional teams
• Participate in organization-wide goal + OKR planning and execution
• Manage documentation and standard operating procedures for audit-sensitive tasks
• Respond to client requests or escalations with a balance of technical and business acumen to determine what is urgent vs. what is important

Requirements

• Consistent track record of performance management and career development of individual contributors
• Ability to engage in technical and business discussions from both tactical and strategic viewpoints
• Experience with Project Management best practices, methodologies and tools
• Expert Relationship Management skills including communication and managing client escalations
• Ability to balance delivering on business objectives while also protecting the long term quality of platform
• Experience leading cross-organizational efforts with both technical and business teams to ensure successful delivery
• Experience working in highly regulated environments such as fintech or banking

Nice-to-haves

• BS/MS in a technical field or similar experience
• Experience with API or SAAS solutions
• PMP or similar Project Management certifications
• Professional Services or Consulting experience
• Experience with Python and/or other scripting languages

Benefits

• Competitive base pay
• Bonus and/or long-term incentives
• Comprehensive employee benefits