Manager, Technical Sales Engineering

$134,800 - $202,200/Yr

Stem-U - Broomfield, CO

Full-time - Manager

Remote - Broomfield, CO

Educational Services

About the position

The Manager of Technical Sales Engineering at Stem will serve as the primary technical contact for customers and mentor the Technical Sales team. This role focuses on guiding customers and the sales team through project requirements, writing technical proposals, and coordinating with deployment teams to ensure timely and accurate solution delivery, primarily in utility-scale controls, EMS, and SCADA. The position involves customer interaction, management responsibilities, and supporting the technical needs of distributed generation customers.

Responsibilities

• Support the sales team in all technical aspects, attending customer meetings as needed
• Build strong, lasting customer relationships and advocate internally for accurate on-time solution delivery
• Elicit project requirements by interfacing with the customer and reviewing design documentation
• Vet the technical viability of a solution as it is applied to each project or portfolio opportunity
• Write customer-facing proposals appropriate to both the budgetary and P.O. acceptance stage
• Ensure internal project hand-off meetings occur between Sales, TSE, and Project Management
• Support the deployment team during project commissioning preparation
• Identify new product opportunities and define product requirements
• Help to define and refine internal processes
• Stay aware of industry trends and share information across the company as appropriate
• Attend industry trade shows and events
• Help manage Stem's Technical Sales Engineering (TSE) team and distribute Technical Sales Request (TSR) cases
• Organize, direct, and monitor daily activities of the TSE team members
• Hire, train, motivate, and develop the team as required
• Facilitate technical training for the TSE team on a routine basis
• Field technical and process questions from TSEs, Sales, and customers
• Analyze and produce management facing reports depicting productivity, volume, and opportunity trends
• Ensure TSEs are aware of changing customer proposal deadlines
• Seek opportunities to make existing processes more efficient
• Maintain records of technical sales requests, proposals, and scope of work-related documents
• Actively seek opportunities to acknowledge excellent work / performance
• Stay up to date on overall activities of the team, identifying problem areas and taking corrective actions

Requirements

• BS in Electrical Engineering or any other related engineering discipline
• Minimum 3 years of experience as a Technical Sales Engineer or customer-facing technical role
• Minimum 5 years of experience in utility-scale solar or energy storage industry

Nice-to-haves

• Prior experience in client interaction & excellent written/verbal communication
• Solution-oriented, organized problem-solving skillset
• Experience with SCADA and PLC based control systems
• Strong familiarity with reading electrical design packages
• Experience writing technical proposals and delivering customer presentations
• Experience designing fiber and Ethernet field networks
• Proven experience with US-based utilities and ISOs and associated SCADA/control interconnection requirements
• Strong knowledge of industry standard design codes such as National Electric Code, International Building Code, International Fire Code
• Affiliations with IEEE and/or EEI trade organizations

Benefits

• Competitive salary range of $134,800 - $202,200
• Remote work options available
• Diversity and inclusion initiatives
• Equal opportunity employer