Manager, Technical Service

Crown Holdings • Tampa, FL

350d

About The Position

Crown Cork & Seal, a global Fortune 500 packaging manufacturer has an immediate opening for a Manager, Technical Services in the North American CAPP Division. This individual is a key member of the Technical Service Team who supports various customer-filling operations in various regions of the United States. Position accountabilities include the following: * Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes. * Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems. * Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance. * Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer. * Works closely with Quality (Plant/Corporate) and Technical Groups to resolve issues. * Management Experience a Plus. Potential growth into a working Management Position. * Resolving issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business.

Requirements

• Preferred BS level degree in Engineering, Packaging or Business
• 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role
• Strong knowledge of Closure Applications or Metal Seaming Technology
• Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.)
• Proven analytical abilities and knowledgeable in Root Cause and Corrective Action
• Proven mechanical skills including the ability to use gauges, dial calipers, micrometers and other related instruments
• Ability to identify industry specifications and incorporate them into the Food & Beverage filling process
• Knowledge of Food Science or Microbiology processes will be beneficial
• Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook and Power Point)
• Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication
• Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT)
• Ability to clearly and effectively interact with customers on a variety of levels
• Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem
• Ability to work overtime during the week and week-ends based on customer needs
• Ability to travel (car and/or plane) up to 70% of the time.

Responsibilities

• Act as the key interface between the Company and the customer in trouble-shooting problems associated with the Company's final product and the customer's filling processes.
• Identify a final packaged product that is not working, troubleshoot the potential causes and incorporate a solution for the problems.
• Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion or any Crown products with substandard performance.
• Interact with other members of the Company's Sales Team to develop strategies, resolve problems and implement solutions to support the customer.
• Work closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.
• Resolve issues to the end of Lifecycle with excellent follow up and communication with advance planning with Customer and Partners in Business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees