Manager, Technical Service

Crown Cork & Seal USA, Inc. Careers - Tampa, FL

Full-time - Mid Level

Tampa, FL

About the position

The Manager, Technical Services at Crown Cork & Seal is a pivotal role within the Technical Service Team, responsible for supporting customer-filling operations across various regions in the United States. This position serves as the primary liaison between the company and its customers, focusing on troubleshooting issues related to the company's final products and the customers' filling processes. The role involves collaborating with sales, quality, and technical groups to develop strategies and implement solutions, ensuring customer satisfaction and product performance.

Responsibilities

• Act as the key interface between the Company and the customer in troubleshooting problems associated with the Company's final product and the customer's filling processes.
• Identify a final packaged product that is not working, troubleshoot the potential causes, and incorporate a solution for the problems.
• Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, equipment conversion, or any Crown products with substandard performance.
• Interact with other members of the Company's Sales Team to develop strategies, resolve problems, and implement solutions to support the customer.
• Work closely with Quality (Plant/Corporate) and Technical Groups to resolve issues.
• Resolve issues to the end of Lifecycle with excellent follow-up and communication with advance planning with Customer and Partners in Business.

Requirements

• Preferred BS level degree in Engineering, Packaging, or Business.
• 5-7 years of experience in Metal/Packaging manufacturing environment including 2+ years in a leadership role.
• Strong knowledge of Closure Applications or Metal Seaming Technology.
• Working knowledge of Food & Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
• Proven analytical abilities and knowledgeable in Root Cause and Corrective Action.
• Proven mechanical skills including the ability to use gauges, dial calipers, micrometers, and other related instruments.
• Ability to identify industry specifications and incorporate them into the Food & Beverage filling process.
• Knowledge of Food Science or Microbiology processes will be beneficial.
• Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to run Internal (Crown) and External (Customers) meetings to resolve issues and improve communication.
• Effective communication skills, both verbal and written (Visit Reports) as well as proven presentation skills (PPT).
• Ability to clearly and effectively interact with customers on a variety of levels.
• Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
• Ability to work overtime during the week and weekends based on customer needs.
• Ability to travel (car and/or plane) up to 70% of the time.

Nice-to-haves

• Knowledge of Food Science or Microbiology processes will be beneficial.