Capital One - Richmond, VA
posted 3 months ago
Capital One is seeking a Technical Writer to be a part of a team tasked with documenting internal platforms and processes used to create and deploy complex, data-intensive products. The work of this team is fundamental to empowering developers to build great products that reach tens of millions of cardholders. This role is hybrid, meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise-wide virtual work days. Tuesday, Wednesday, and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas. The right candidate will have a love of technology, a genuine ability to use language as a tool, and a deeply technical experience as a tech writer. They are also experienced at writing highly technical documentation for a range of audiences, dedicated to delivering content that is technically accurate and provides clarity for even the most complex processes. The ideal candidate is eager to partner across organizational lines to create great content, comfortable juggling multiple projects to drive successful and timely completion, organized and able to navigate competing priorities, leading projects from start to finish, and able to self-edit while being committed to document quality and a flawless user experience. Additionally, the candidate should be open to new and modern ways of constructing and delivering content, ready to contribute process improvements for added efficiency, and possess strong grammar skills to understand how sentence structure and word choice can clarify or obscure meaning. They should be happy to iterate and collaborate: draft, ask, test, fail, and improve, and be curious about Capital One, platform products, and documentation of best practices.