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In this role, you will be an essential part of the Cross Border Solutions business team, leading and delivering on the defined programs value propositions of revenue growth, marketplace profitability, and eCommerce flywheel. You will be part of a team that is responsible for delivering a global selling experience and helping customers discover global assortment on their local marketplace. You will collaborate and develop deep partnerships with multiple stakeholders across the business such as Sales, Product, Supply Chain, Finance Analysts, Operations, and others to identify opportunities, solve problems, and develop new propositions that drive value for our customers. This is a very high visibility role (presenting to country LT) where we operate in a very dynamic and agile environment. You need to be very comfortable in working through ambiguity, define direction for your team, and be ready to roll up your sleeves to execute. We are looking for a customer-obsessed leader who thrives in ambiguity and change and has a passion for data-based analysis. You will lead initiatives focused on customer experience, minimizing seller effort when required, and driving prioritization of investments that deliver outcomes for our customer. You will own the PnL, collaborating with Product and Technology teams to deliver best-in-class solutions for a frictionless and consistent experience. You will be an advocate for the customer experience and defect elimination. You will use research to understand customer needs and pain points. You will build strategic plans (short and long range) and use your ability to work across business owners, country leaders, ops, finance, and supply chain teams to improve our products. Finally, you will tie it all together by diving into analytics to measure performance and apply insights back into the business and products.
