Manager, Technology Operations - Digital Product Strategy

$104,000 - $202,000/Yr

Walmart - Sunnyvale, CA

Part-time,Full-time - Mid Level

Sunnyvale, CA

General Merchandise Retailers

About the position

The Manager II, Operations, eComm - Personalization is a pivotal role focused on enhancing eCommerce performance and creating a seamless online shopping experience. This position involves driving strategic initiatives, collaborating with external partners to leverage emerging technologies, and developing robust reporting and KPIs. The manager will also define and implement best practices for site optimization, ultimately aiming to improve customer experience and grow the eCommerce business.

Responsibilities

• Drive development and execution of continuous improvement plans for tools and processes by reviewing and evaluating current state.
• Identify areas of opportunity by performing a gap analysis on current capabilities and future expectations, providing recommendations to inform strategy development and long-term planning.
• Analyze trends to identify root causes of highly complex issues, providing guidance on the development of solutions based on functional expertise.
• Drive scaling and optimization of newly launched features by collaborating with key stakeholders, identifying acceleration levers, and driving process adoption across the organization.
• Drive customer-centric product strategy via User Testing, AB Testing, and analytics deep dives, synthesizing the information into actionable recommendations for the personalization team.
• Provide escalation support on personalization features, working with both internal and external partners to drive resolution and protect customer experience on-site.
• Analyze trends to identify root causes of common issues and provide input to effective solutions.
• Collaborate with cross-functional teams across the organization to investigate and recommend solutions to partner questions and issues.
• Serve as central point of contact for key business partners within the site and revenue organizations, driving in-season touchpoints and quarterly planning and roadmap conversations.

Requirements

• 4+ years related experience in Management Consulting, Business Operations, Site Merchandising, Partnerships or related field; 2+ years in retail, e-commerce, or customer-facing industry preferred.
• MBA preferred.
• Strong customer obsession focused on building the right site experience for our customer.
• Strategic mindset with ability to tackle complex and ambiguous problems.
• Analytical toolkit, comfortable making data-driven decisions, and thirst for continuous improvement.
• Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside primary job description when necessary.
• Assertive, adaptable and demonstrates initiative in a fast-paced environment with competing priorities.

Nice-to-haves

• Knowledge of accessibility best practices and experience in creating inclusive digital experiences.
• Familiarity with implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies.

Benefits

• 401(k) match
• Stock purchase plan
• Paid maternity and parental leave
• PTO
• Multiple health plans
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program for associates.