Manager Ticket Operations and Services

$75,000 - $85,000/Yr

San Francisco Giants - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Performing Arts, Spectator Sports, and Related Industries

About the position

The Manager of Ticket Operations and Services at the San Francisco Giants is responsible for overseeing ticket technology and customer service, focusing on enhancing the fan experience and driving ticket sales growth. This role involves collaborating with various teams to implement and optimize ticket platforms, manage ticket inventory, and ensure exceptional customer service throughout the sales cycle. The position is critical in launching new ticket offers and resolving ticketing issues efficiently.

Responsibilities

• Oversee the implementation and optimization of ticket platforms, ensuring accurate and efficient processing.
• Collaborate with cross-functional teams (strategy, sales, marketing) to support and execute ticket sales campaigns that align with business goals.
• Provide top-notch customer service and resolve ticketing issues efficiently to enhance the fan experience.
• Lead support staff, including customer service and box office teams, coordinating day-to-day operations, particularly during live events.
• Analyze data and provide strategic recommendations on promotions, sales UI/UX, and pricing to optimize revenue and the fan experience.
• Maximize revenue by managing inventory allocations between primary and secondary markets to support a holistic ticket ecosystem.
• Assist in troubleshooting any service issues that result from direct to secondary distribution strategy.

Requirements

• Strong blend of operational expertise and strategic thinking, preferably in launching new products or sales platforms.
• Experience in ticketing platforms like ProVenue, Ticketmaster, and MLB Ballpark app.
• Strong project management skills.
• Excellent customer service skills.
• Outstanding communication skills.
• Ability to work in a fast-paced and time-sensitive environment.
• Must be able to work non-traditional hours (nights and weekends) and at times in non-traditional settings.

Nice-to-haves

• Experience in sports ticketing operations.
• Familiarity with data analysis and reporting tools.

Benefits

• Commuter assistance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching