Manager, Vehicle Operations / Carrier Performance - Ready Logistics

$70,700 - $106,100/Yr

Cox Automotive - Detroit, MI

Full-time - Mid Level

Detroit, MI

Wholesale Trade Agents and Brokers

About the position

The Manager, Vehicle Operations is responsible for overseeing a portfolio of carriers within a designated region, ensuring that all operational needs are met while optimizing performance and client satisfaction. This role requires strategic planning, decision-making, and engagement with various stakeholders to enhance carrier recruitment, onboarding, and retention processes. The manager will also analyze trends and performance metrics to drive continuous improvement and operational efficiency.

Responsibilities

• Serve as an advocate for the network of carriers.
• Optimize regional carrier networks to achieve above average on-time delivery and client satisfaction.
• Responsible for carrier retention by managing the progress and results of each account assigned within the region.
• Monitor and analyze account performance and trends to adjust carrier expectations/goals/objectives accordingly.
• Work with high-profile 'at risk' carriers to determine action plans for turnaround and retention.
• Remediate issues and address high-level escalations in a timely manner.
• Support carriers and internal/external partners through RFPs, TSA renewals, and all pre and post-award activities.
• Communicate regional carrier needs effectively to the executive team.
• Ensure seamless connectivity between all functional groups in support of delivery and execution.
• Introduce new and modify existing processes, policies, and procedures to center carriers in daily engagements.
• Prepare, analyze, and present monthly operational metrics and reporting for business reviews and performance reviews.
• Review and approve penalties imposed on carriers due to non-compliance with KPIs.
• Advocate for continuous improvement and provide feedback for process and system enhancements.
• Proactively seek opportunities to drive additional savings outside of pre-determined sourcing areas.
• Coach, develop, and empower team members to create a cohesive team environment.
• Lead a diverse team, introducing ownership and accountability, and influencing extended team members.
• Establish a cadence of communication with the team to ensure clarity on carrier expectations and performance metrics.
• Demonstrate business expertise and analytical skills for managing key performance indicators and profitability goals.

Requirements

• Minimum Bachelor's degree in a related discipline and 6 years' experience in a related field.
• 1+ year of experience in a management or lead role.
• Servant leader with proven ability to develop high-performing teams.
• Demonstrated ability to operate effectively in highly matrixed environments.
• Strong organizational skills and capacity to develop and implement practical strategies and solutions.
• Track record of managing multiple priorities and working effectively under pressure.
• Excellent verbal and written communication skills.
• Good judgment, discretion, and tact in working at all organizational levels.
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently with minimal guidance.
• Comfortable with ambiguity and adept at handling complex situations.
• High energy, enthusiasm, resilience, determination, and proactiveness.
• Highly proficient in Microsoft Office and other business applications.

Nice-to-haves

• Experience with ASE certifications.
• Knowledge of sourcing processes and carrier management.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Employee discount
• Volunteer time off
• Flexible schedule
• Bereavement leave