Manager, Vehicle Operations / Carrier Performance - Ready Logistics

$70,700 - $106,100/Yr

Cox Automotive - Caledonia, WI

Full-time - Mid Level

Caledonia, WI

Wholesale Trade Agents and Brokers

About the position

The Manager, Vehicle Operations is responsible for overseeing a portfolio of carriers in the North Region, ensuring that all operational needs are met through effective management and strategic planning. This role requires a deep understanding of carrier processes, recruitment, and onboarding, as well as the ability to analyze trends and performance metrics to drive improvements and maintain high levels of client satisfaction.

Responsibilities

• Serve as an advocate for our network of carriers
• Optimize regional carrier networks to achieve above average on-time delivery and client satisfaction
• Responsible for carrier retention by managing the progress and results of each account assigned within their region
• Monitor and analyze account performance and trends to determine adjustments to carrier expectations/goals/objectives
• Work with high-profile 'at risk' carriers to determine action plans for turnaround and retention
• Remediate issues and address high-level escalations in a timely manner
• Support carriers and internal partners through RFPs, TSA renewals, and all pre and post-award activities
• Communicate regional carrier needs to the executive team
• Ensure seamless connectivity between all functional groups in support of delivery and execution
• Introduce new and modify existing processes, policies, and procedures that prioritize carriers
• Prepare, analyze, and present monthly operational metrics and reporting
• Review and approve penalties imposed on carriers due to non-compliance with KPIs
• Advocate for continuous improvement and provide feedback for process enhancements
• Proactively seek opportunities to drive additional savings
• Coach, develop, and empower team members to create a cohesive team environment
• Lead a diverse team and ensure engagement and objectives are achieved
• Establish communication and touch points with the team to align on carrier expectations and performance metrics
• Demonstrate business expertise and analytical skills for managing key performance indicators and profitability goals

Requirements

• Minimum Bachelor's degree in a related discipline
• 6 years' experience in a related field
• 1+ year of experience in a management or lead role
• Servant leader with proven ability to develop high-performing teams
• Demonstrated ability to operate effectively in highly matrixed environments
• Strong organizational skills and capacity to develop and implement strategies
• Track record of managing multiple priorities under pressure
• Excellent verbal and written communication skills
• Good judgment, discretion, and ability to work at all organizational levels
• Ability to partner well in a matrixed work environment
• Ability to work independently with minimal guidance
• Comfortable with ambiguity and adept at handling complex situations
• High energy, enthusiasm, resilience, determination, and proactiveness
• Highly proficient in Microsoft Office and other business applications

Nice-to-haves

• Experience with ASE certifications
• Knowledge of sourcing processes
• Experience in the automotive industry

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Employee discount
• Volunteer time off
• Flexible schedule
• Bereavement leave