Manager, Vehicle Operations / Carrier Performance - Ready Logistics

$70,700 - $106,100/Yr

Cox Automotive - Pittsburgh, PA

Full-time - Manager

Pittsburgh, PA

Wholesale Trade Agents and Brokers

About the position

The Manager, Vehicle Operations at Ready Logistics is responsible for overseeing a portfolio of carriers within their designated region. This role involves monitoring and analyzing trends to ensure that the needs of the territory are met, while also managing the recruitment and onboarding processes for carriers. The position requires strategic planning, decision-making, and effective engagement with stakeholders to optimize carrier performance and client satisfaction.

Responsibilities

• Serve as an advocate for the network of carriers.
• Optimize regional carrier networks to achieve above-average on-time delivery and client satisfaction.
• Responsible for carrier retention by managing the progress and results of each account assigned within the region.
• Monitor and analyze account performance and trends to adjust carrier expectations and goals accordingly.
• Work with high-profile 'at risk' carriers to determine action plans for retention.
• Remediate issues and address high-level escalations in a timely manner.
• Support carriers and partners through RFPs, TSA renewals, and all pre and post-award activities.
• Communicate regional carrier needs effectively to the executive team.
• Ensure seamless connectivity between all functional groups in support of delivery and execution.
• Introduce and modify processes, policies, and procedures to center carriers in daily engagements.
• Prepare, analyze, and present monthly operational metrics and reporting for business reviews.
• Review and approve penalties imposed on carriers due to non-compliance with KPIs.
• Advocate for continuous improvement and provide feedback for process enhancements.
• Proactively seek opportunities to drive additional savings outside of predetermined sourcing areas.
• Coach, develop, and empower team members to create a cohesive team environment.
• Lead a diverse team, introducing ownership and accountability, and influencing extended team members.
• Establish communication and touch points with the team to ensure clarity on carrier expectations and performance metrics.
• Demonstrate business expertise and analytical skills for managing key performance indicators and profitability goals.

Requirements

• Minimum Bachelor's degree in a related discipline and 6 years' experience in a related field.
• 1+ year of experience in a management or lead role.
• Servant leader with proven ability to develop high-performing teams.
• Demonstrated ability to operate effectively in highly matrixed environments.
• Strong organizational skills and capacity to develop and implement practical strategies.
• Track record of managing multiple priorities and working effectively under pressure.
• Excellent verbal and written communication skills.
• Good judgment, discretion, and ability to work at all organizational levels.
• Ability to partner well in a matrixed work environment.
• Ability to work independently with minimal guidance.
• Comfortable with ambiguity and adept at handling complex situations.
• High energy, enthusiasm, resilience, determination, and proactiveness.
• Highly proficient in Microsoft Office and other business applications.

Nice-to-haves

• Experience with ASE certifications.
• Knowledge of sourcing processes and carrier management.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Employee discount
• Volunteer time off
• Flexible schedule
• Bereavement leave