Manager, Vehicle Operations / Carrier Performance - Ready Logistics

$70,700 - $106,100/Yr

Cox Automotive - Matteson, IL

Full-time - Mid Level

Matteson, IL

Wholesale Trade Agents and Brokers

About the position

The Manager, Vehicle Operations at Ready Logistics is responsible for overseeing a portfolio of carriers in the North Region, ensuring that all operational needs are met through effective management and strategic planning. This role requires a deep understanding of carrier processes, recruitment, and onboarding, as well as the ability to analyze performance trends to optimize service delivery and client satisfaction. The manager will advocate for carriers, address escalations, and lead a diverse team to achieve operational excellence.

Responsibilities

• Serve as an advocate for our network of carriers.
• Optimize regional carrier networks to achieve above average on-time delivery and client satisfaction.
• Responsible for carrier retention by managing the progress and results of each account assigned within their region.
• Monitor and analyze account performance and trends to determine adjustments to carrier expectations/goals/objectives.
• Work with high-profile 'at risk' carriers to determine action plans for turnaround and retention.
• Remediate issues and address high-level escalations in a timely manner.
• Support carriers and internal partners through RFPs, TSA renewals, and all pre and post-award activities.
• Communicate effectively regional carrier needs to the executive team.
• Ensure seamless connectivity between all functional groups in support of delivery and execution.
• Introduce new and modify existing processes, policies, and procedures that prioritize carriers.
• Prepare, analyze, and present monthly operational metrics and reporting for business reviews.
• Review and approve penalties imposed on carriers due to non-compliance with KPIs.
• Advocate for continuous improvement and provide feedback for process and system enhancements.
• Proactively seek opportunities to drive additional savings outside of pre-determined sourcing areas.
• Coach, develop, and empower team members to create a cohesive team environment.
• Lead a diverse team, introducing ownership and accountability, and influencing extended team members.
• Establish a cadence of communication with the team to ensure clarity on carrier expectations and performance metrics.
• Demonstrate business expertise and analytical skills for managing key performance indicators and profitability goals.

Requirements

• Minimum Bachelor's degree in a related discipline and 6 years' experience in a related field.
• 1+ year of experience in management or lead role.
• Servant leader with proven ability to develop high-performing teams.
• Demonstrated ability to operate effectively in highly matrixed environments.
• Strong organizational skills and capacity to develop and implement practical strategies.
• Track record of managing multiple priorities and working effectively under pressure.
• Excellent verbal and written communication skills.
• Good judgment, discretion, and tact in working at all organizational levels.
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently with minimal guidance.
• Comfortable with ambiguity and adept at handling complex situations.
• Highly proficient in Microsoft Office and other business applications.

Nice-to-haves

• Ph.D. in a related field with 1 year of experience.
• Master's degree with 4 years of experience.

Benefits

• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Military leave
• Paid time off
• Parental leave
• Vision insurance
• Employee discount
• Volunteer time off
• Flexible schedule
• Bereavement leave
• Unlimited paid vacation time
• 10 days of free child or senior care through Care.com membership
• Generous 401(k) retirement plans with up to 6% company match
• Opportunities for annual bonuses
• Great healthcare benefits from day 1