Manager - Virtual Assistant Team
Citizens Bank•Pittsburgh, PA
484d
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About The Position
The Citizens Virtual Assistant Manager is responsible for overseeing a team that engages with customers remotely through live video from a centralized call center. This role focuses on fostering a customer-centric environment, empowering team members, and ensuring high-quality service delivery. The manager will coach the team on Citizens products and services, develop relationships with key area managers, and implement the bank's vision into actionable strategies for the team.
