Manager, Workforce Management
Young Living Essential Oils•Lehi, UT
469d
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About The Position
The Workforce Management (WFM) Manager at Young Living Essential Oils is responsible for overseeing the implementation, troubleshooting, and reporting/analytics for Customer Service Teams across all markets. This role involves collaborating with Global Member Services Managers to align systems implementation with strategic goals, leading a team of analysts to deliver insights through reporting on call center key performance indicators (KPIs), and supporting the integration of artificial intelligence (AI) technology in workforce management.
