Manager

K1 Speed - Austin, TX

Full-time - Manager

Austin, TX

Performing Arts, Spectator Sports, and Related Industries

About the position

The Manager is responsible for ensuring that the center is run according to the required K1 standards. The Manager holds their Salaried and Hourly Staff accountable, coaching and developing them to be ready for the next level.

Responsibilities

• Assisting the General Manager in recruiting, interviewing, hiring, training, disciplining, and terminating
• Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
• Ensuring that cashier personnel adhere to correct cash handling procedures
• Ensure cashier personnel are meeting the minimum selling standards set forth by K1 Speed
• Monitor inventory, supporting the General Manager each month to complete an accurate account of the items on hand
• Ensuring that track personnel run races safely, efficiently and professionally
• Ensuring that mechanic personnel maintain our karts in peak working condition
• Ensuring that all staff are strictly adhering to company policies and providing outstanding customer service
• Corresponding with and providing regular reports to corporate office personnel
• Maintaining the highest standard of facility appearance
• Oversees the day-to-day operations within the policies and guidelines set forth by K1 Speed
• Identify on a regular basis their opportunities and creates an action plan to increase the performance level to the required K1 standard
• Ensures that their location has the proper staffing level to maximize the employee and guest experience
• Oversees weekly inventories of each location per company standards
• Maintain a professional K1 image including the Paddock lounge cleanliness, proper uniforms and appearance standards
• Ensures their location is keeping food cost, part costs and labor costs (hours) at or below K1 acceptable standards
• Ensures their location is consistently following the guidelines for private party events and catering including: food service and quality standards, greet procedures, POS and payout procedures, set up and décor standards, party rental and supply storage and rebooking all repeatable parties
• Understands and makes sure that each team member follows all cash handling procedures including safe maintenance, deposits and all banking functions
• Works with their team to promote a positive social media response
• Works with their team to ensure that each employee understands the importance of treating guests the K1-Way so the guests continue to return, providing an exceptional guest experience
• Responds to customer service needs to provide the highest standards of service within 24 hours
• Maintains great relationships with all vendors and notifies the General Manager of any vendor issue
• Ensures their Team is providing a safe working and guest environment to reduce the risk of injury and accidents
• Represents the K1 image at all company and community events (local businesses, organizations and media)
• Ensures their Team is engaging in preventative maintenance, daily cleaning, and repairs
• Practice the K1 Speed open door policy at all times
• Ensures their Team is developing employees for promotional opportunities

Requirements

• Must be 21 years of age
• High school diploma
• Associates in Business or related field preferred
• Must have 3 years of Food and Beverage experience, current ServSafe Manager Certificate is a plus
• Must have 5 years of previous management experience with a successful track record, preferably in restaurant, entertainment or hospitality