Manager

Apple - Ridgeland, MS

Full-time - Manager

Ridgeland, MS

Computer and Electronic Product Manufacturing

About the position

As a Manager at Apple, you will play a pivotal role in ensuring the store thrives by leveraging a diverse set of leadership skills. Your primary responsibility will be to inspire and lead a high-performing team that delivers exceptional customer experiences. In the fast-paced and dynamic environment of the Apple Store, you will maintain composure while navigating new challenges, fostering a culture of belonging and inspiration among your team members. You will share the Apple vision with both employees and customers, creating an atmosphere where everyone feels valued and motivated to perform at their best. In this role, you will be responsible for guiding your team to create ownership opportunities for customers on the sales floor. You will also oversee the talent that provides technical support and training, collaborating closely with the business team to ensure seamless operations. Behind the scenes, you will manage essential functions such as inventory control and visual merchandising, ensuring that the store operates efficiently and effectively. Your leadership will extend to hiring, training, and developing team members across various disciplines, making the complex task of supporting Apple simplicity appear effortless. Your ability to drive amazing customer experiences and results through team development will be crucial. You will need to manage multiple commitments diplomatically, balancing the needs of customers, staff, and operations. Adaptability is key, as you will face challenges in a constantly changing retail environment. You will contribute to an inclusive atmosphere by respecting differences and demonstrating curiosity in learning from others. By embodying Apple's values of inclusion and diversity, you will role model inclusive leadership behaviors and work to build, develop, and retain diverse teams. Ensuring a safe, respectful, and inclusive environment for all team members will be a priority in your leadership approach.

Responsibilities

• Inspire and lead a high-performing team to deliver exceptional customer experiences.
• Guide the talent providing technical support and training in partnership with the business team.
• Oversee operations including inventory management and visual merchandising.
• Hire, train, and develop team members across various disciplines.
• Create ownership opportunities for customers on the sales floor.
• Foster a culture of belonging and inspiration among team members.
• Manage multiple commitments to customers, staff, and operations diplomatically.

Requirements

• Proven ability to drive amazing customer experiences through team development.
• At least five years of experience in a customer-facing sales setting.
• Demonstrated leadership ability in a retail environment.
• Ability to adapt to challenges while remaining calm in a constantly changing environment.
• Passion for learning about Apple technology and products.
• Flexibility with work schedule based on business needs.

Nice-to-haves

• Cross-industry experience is welcome.
• Multilingual ability is a plus.