Manager

$72,500 - $134,500/Yr

BMO - Naperville Park District, IL

Full-time - Manager

Naperville Park District, IL

Credit Intermediation and Related Activities

About the position

The Manager position at BMO Financial Group in Naperville, Illinois, is responsible for overseeing critical lending operations processes, including loan administration and servicing activities. The role involves collaborating with stakeholders to enhance operational efficiency, ensuring alignment with BMO's values, and fostering a culture of diversity and inclusion. The Manager will lead teams, support strategic initiatives, and act as a trusted advisor while managing performance and development of team members.

Responsibilities

• Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities.
• Supports the execution of payments, transactions, service requests, and administrative activities.
• Collaborates with stakeholders to promote efficient processes and establish positive working relationships.
• Fosters a culture aligned to BMO purpose, values, and strategy.
• Ensures alignment between values and behavior that fosters diversity and inclusion.
• Builds interdependent teams that collaborate across functional and operating groups.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, and manages poor performance.
• Acts as a trusted advisor to assigned business/group.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Communicates with internal business partners and external customers to respond to inquiries.
• Integrates information from multiple sources to enable more efficient processes and enhanced analysis.
• Monitors and tracks performance, addressing any issues that arise.
• Builds change management plans and leads various change management activities.
• Develops and manages a business/group program, reviewing for effectiveness and recommending enhancements.
• Analyzes and resolves complex issues efficiently and effectively in accordance with Bank and industry standards.
• Provides input into the planning and implementation of business programs.
• Participates/leads process/system continuous improvement initiatives.
• Identifies business needs and designs/develops tools and training programs.
• Acts as the day-to-day contact for vendors, supporting the implementation and maintenance of vendor solutions.

Requirements

• Typically between 5 - 7 years of relevant experience and a post-secondary degree in a related field or an equivalent combination of education and experience.
• In-depth knowledge and experience using relevant systems and technology.
• In-depth knowledge and understanding of the business unit's key products and services, processes, and controls.
• In-depth knowledge of the risk and regulatory requirements of the business.
• Strong prioritization skills and ability to multi-task in a fast-paced environment.
• Proficient in PC skills (MS Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Strong collaboration and team skills.
• Analytical and problem-solving skills.
• Influence skills and data-driven decision-making capabilities.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives
• Discretionary bonuses
• Other perks and rewards