Manager

Luke's Kitchen and Bar - Maitland, FL

Full-time - Mid Level

Maitland, FL

About the position

The Front of House Manager at Luke's Kitchen and Bar is responsible for overseeing all operations within the restaurant, ensuring a seamless service environment and an exceptional guest experience. This full-time role offers significant potential for career advancement within a growing restaurant group, requiring a passion for the hospitality industry and a commitment to excellence in service.

Responsibilities

• Interview and hire for the restaurant's Front of House positions.
• Manage the training of servers, bartenders, hosts, and server assistants.
• Ensure attention to all details of the restaurant, including cleanliness and guest experience.
• Assist with expediting food from the kitchen when necessary.
• Oversee large private events and ensure they are executed flawlessly.
• Assist with the hostess stand, organizing the floor plan and potential waitlist.
• Direct staff to handle unexpected situations and guest concerns during shifts.
• Create regulars by going above and beyond for guests, remembering names and faces.
• Utilize Excel spreadsheets, email etiquette, and proper cash handling.
• Review all menu documents daily.

Requirements

• 2+ years of experience in polished casual/fine dining full-service restaurant.
• Prior management experience preferred as Front of House Restaurant Manager.
• Experience with liquor, beer, and wine inventory controls.
• Management experience in hiring, firing, training, and disciplining staff.
• Leadership skills to keep staff motivated and focused.
• Proficiency with Micros Point of Sale systems is recommended.
• Hands-on leadership ability to coach the Front of House team.
• Conflict resolution skills to manage staff conflicts and guest concerns.
• Strong organizational skills to juggle multiple responsibilities.
• Passion for engaging with guests and providing excellent service.