Capspire - Houston, TX
posted 4 months ago
capSpire is a global consulting and solutions company that solves difficult business and technology problems for commodity-focused organizations. As a Managing Director for the Operations Support, you will be responsible for overseeing and coordinating the team and client-side delivery of operations and support projects for the Energy/Commodity Trading technology landscape across multiple clients. You will lead the entire service lifecycle, from planning and implementation to ongoing maintenance and support, ensuring efficient, high-quality service delivery that meets client needs and drives operational excellence. In this role, you will lead, mentor, and manage a geographically spread team of consultants to ensure optimal performance and professional growth. You will maintain a culture of equality in the team irrespective of geographies or backgrounds. Your responsibilities will include delivery planning, estimation, assignments, tracking, communication, and escalation management. You will proactively identify and address operational issues, escalations, and challenges that may arise during support operations, ensuring timely resolution. You will work closely with client-side and internal stakeholders and the delivery team to ensure successful and timely delivery of the committed scope of work. Additionally, you will develop and implement initiatives to enhance support delivery processes, optimize operational efficiency, and drive continuous improvement initiatives. Collaboration will be key, as you will foster collaboration between internal teams across geographies and initiatives and external stakeholders to streamline support delivery and project implementations. Establishing and executing clear, transparent, and frequent communication between teams from different time zones will be essential. Performance monitoring will also be a critical aspect of your role, as you will track and report on key performance indicators (KPIs) and Service Level Agreements (SLAs) metrics, analyzing data to drive improvements in support services. You will ensure compliance with industry standards, regulations, and best practices in support and delivery operations. Maintaining accurate documentation, preparing comprehensive reports, and communicating effectively with internal and external stakeholders on support activities and project health and progress will be part of your responsibilities. Finally, you will scout for upcoming changes to the client landscape, service scope, and strategic initiatives that impact or create growth opportunities.