Managing Director, Transportation Services

Harvard University - Cambridge, MA

Full-time - Senior

Remote - Cambridge, MA

1,001-5,000 employees

Educational Services

About the position

The Managing Director of Transportation Services at Harvard University is responsible for overseeing the operations of Parking, Transportation, Mail Distribution, and Customer Service Center teams. This role involves managing a budget of $40 million and leading a diverse team of approximately ninety staff members. The MD will develop strategic plans to enhance service delivery and sustainability initiatives while collaborating with various university stakeholders to address the transportation needs of the community.

Responsibilities

• Oversee transportation, parking, mail, and customer service center operations, ensuring high levels of service delivery and compliance with university policies and regulations.
• Prepare and manage the operating budget and capital spending plan for the department using data-driven forecasting and sound decision-making.
• Develop short- and long-term strategic plans for Harvard Transportation Services to support university initiatives and departmental goals.
• Lead and develop the leadership team, currently consisting of 4 directors and other key staff.
• Foster an environment that promotes teamwork, excellence, respect, and continuous improvement.
• Evaluate the transportation needs of a growing campus community and propose recommendations for improvements.
• Collaborate with Schools and Units to evaluate new technologies and initiatives to enhance transportation operations and sustainability goals.
• Perform and lead analytics for operations performance metrics, customer satisfaction, and regulatory requirements.
• Collaborate with University partners in developing a transportation sustainability strategy considering the University's commitment to be fossil-fuel free by 2050.
• Represent the department and university on external transportation committees and initiatives.

Requirements

• Bachelor's degree required with additional experience in facilities, logistics, campus or urban planning, or related fields.
• 10+ years of progressive management experience in dynamic transportation and parking operations, including developing and managing large capital plans and budgets.

Nice-to-haves

• Ability to think strategically and solve complex operational challenges.
• Demonstrated experience building relationships across complex organizations in a decentralized environment.
• Ability to manage, lead and engage team members and foster an equitable and inclusive workplace.
• Effective communication skills and the ability to tailor messages to various audiences.
• Sense of humor.

Benefits

• Paid Time Off: 3-4 weeks of accrued vacation time per year, 12 accrued sick days, 12.5 holidays, and up to 12 weeks of paid leave for new parents.
• Comprehensive medical, dental, and vision benefits, disability and life insurance programs.
• Child and elder/adult care resources, Employee Assistance Program, and wellness programs.
• University-funded retirement plan with contributions from 5% to 15% of eligible compensation.
• Tuition Assistance Program including $40 per class at the Harvard Extension School.
• Tuition Reimbursement Program providing 75% to 90% reimbursement for eligible courses.
• Professional Development programs and classes at little or no cost.
• Various commuter options including discounted parking and public transportation passes.